Diary: October 2011

There is never enough time

It has been a busy couple of months since my last entry. As ever, there has been a lot of work to be done - my to do list is down to a mere 70 items. Not that I'm complaining of course - with the economy continuing its merry journey to the bottom, it's good to still have lots to do.

On a sadder note, my gran passed away last month, at the impressive age of 105. These days I try not to let this diary get too sentimental, but thought I would at least mention it, as she made ...

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How to lose a customer

I have recently had the pleasure of having needing to contact the customer services department of three companies. Two will be getting my custom again, one will not.

Firstly I had to phone Dell about my broken XPS M1330 laptop. Apparently nvidia hadn't counted on their graphics chip getting hot, so when it does it basically expands, pops its solder, and no more laptop. Despite being a year out of warranty, all I had to do was mention the Sales of Goods Act 1979 to the Dell chap, and before I knew it I had an engineer booked to ...

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