Monitor Joy

So my replacement screen arrived yesterday. I boxed up my old screen first thing in the morning before I started work, and spent most of the day on my laptop - but more on that later.

The guy rolled up at about 4pm, but the return label was on the new box, so we had to unpack my old screen and put it in the box the new one came in. Bit ridiculous, but I can see the sense in it. It all happened so fast - he had it packed and in his van before I'd barely had a chance to check the new model number.

So, what of the new monitor? I unwrapped it, plugged it in, turned it on, watched the machine boot up with sadness, for right there, right in the center, about 1/3 of the way up the screen, was a dead pixel. I also noted that the instructions were in german - yes, that's right kids, my screen belonged to the germans. What's more, when I checked the sticker on the back, it looks like I've stepped back a couple of revision numbers, from a version D to a B - according to the internet, a poor screen with many visual problems.

But you know what? Turns out that with my poor eyesight, I actually can't tell the difference. Either that, or there's no problem; perhaps I got lucky, or someone sent it back and they replaced the errant board with a new one.

More to the point, thanks to my fluent german (nein, ich habe keine igelburger), I was able to swap the menus back to English in no time at all.

And the dead pixel? On closer inspection, it turned out to be a fleck of polystyrene.

So, all in all, a good experience. I now effectively have an identical monitor to before, only with a working power button, at very little disruption to myself. I'm pretty happy with Dell's replacement service; A+++++++, will buy again.

Comments

Mob

I'd have given them grief. But that's just me. I'd probably have burned their factory down as well.

radiac

Harsh! They fixed it, what more could I want? :)

Mihtjel

I hope Dell Denmark will give the same service, should the need arise. Supposedly, they're not as easy to work with.

Are you getting more floods? I see from the news that there's lots of wind and rain over there.

Bob

I suppose that now his cellar of world domination is flooded, he'll have to send off for a new monitor again.

radiac

Thanks for asking, but no more floods here, touch wood! Think other parts of the country might be in trouble, but so far nothing here. Although the storm did delay my journey home the other day; took me 4 and a half hours. Bleh :p

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